Announcement: Recent COVID-19 positive case(s): 3 students at WOHS and 1 student Sheldon Woods on 4/14/21; 3 students at the WOHS and 2 students at Pine Creek on 4/13/21. Click here for the weekly COVID-19 Dashboard and West Ottawa Safe Schools Handbook.

West Ottawa Public Schools Remote Learning

Technology Support & Internet Access

Internet Access Options & Tech Support

How do I contact Tech Support if there is a problem with my device or my account?

If a student is having problems with their device or needs to have it repaired, they should submit a ticket to the help desk portal.

The link to submit the ticket can be found at:

https://helpdesk.westottawa.net/helpspot/index.php

If a student is having password or account issues they should contact their classroom teacher or building office.  All other questions should be directed to the classroom teacher or the building principal.

 

 

Where are the WO Mobile WiFi buses located?

Where else can I get internet access during the remote learning phase?

Please see options listed on this document.

How do I connect to my Chromebook device to WiFi?

You can read the steps to connect a Chromebook to the internet on this document or by going to this Google Help Forum.

How do I log into my Chromebook?

You can read the steps to connect a Chromebook to the internet on this document or by going to this Google Help Forum.

A student can find their email to login to the device in Infinite Campus.

How do I gain access to internet/WiFi at home?

Ottawa County has put together a document of options for families to gain internet connection. Please review the options on this document link.

Or you can review the document embedded below:

 

How do I log into my account from a home laptop or desktop?

There are a few steps an individual can take to access resources at home from their Google account. You can review these steps on this Google document

Please Note: If you are logging into an account with a Chromebook this does not apply.